FAQ

Questions? Here's some answers to our most frequently asked questions...

What to wear

Clothing

If you're coming in for your consultation we ask you to wear form fitting clothing that makes you comfortable. We need to be able to see how your body is moving during your initial movement screen. Going forward, you can wear whatever is respectful to others and makes you comfy in our space!

Footwear

Bring shoes, go barefoot or even wear your socks, but no street shoes in the studio, please! This is important because we teach HIIT classes, stretching, dancing, and other movement classes in the studio. We need to get down on the floor without getting dirty and we also need to protect the natural hardwood floor!

What to bring

Bring a towel if you know you are someone who drips when they workout.

Bring a water bottle too! If you forget your water we have a filtered water dispenser and cups just in case you need them!

Sign up online

We work by appointment so no walk-ins please!

Pay-as-you-go or buy a package of classes or sessions.

Our packages are priced to reward you for coming in more often! The bigger the package the less you pay per session or class!

Studio Access

We are a functional fitness studio that offers personal training and classes.

We are NOT a gym.

We don’t offer open workout time where you workout alone.

We don’t have memberships. We don't offer day passes.

Parking & entrance

We have free parking for you at 6 Lee Avenue. Just park in one of the MAD Fitness spots and your parking is on us!

Enter at 7322 Carroll Avenue. If you park in the lot, walk to the street, and turn right to walk up the hill. When you get to Carroll turn right and we are 4 shops up!

(There is a back door to the studio but we do not use it for client access so we ask you to walk around to the front!)

Cancellation Policy

We have a 24-hour cancellation/rescheduling policy for personal training sessions. If you must cancel or change the time of an appointment, we require that you provide notice twenty-four hours prior to the service that you are changing. You will automatically be charged for the session if you fail to give proper notice. Text or call your trainer to let them know!

There is a 6-hour cancellation/rescheduling policy for classes. If you must cancel or change the time of an appointment, we require that you provide notice six hours prior to the service that you are changing. You will automatically be charged for the class if you fail to give proper notice. We have implemented this policy because late cancellations impact both trainers and clients. Late cancellations leave gaps in our schedule and spots in class that are difficult to fill. In giving last-minute notice, or no notice at all, you prevent someone else from being able to schedule into that time slot.

Gift Cards

Purchasing Gift Cards
We sell gift card so you can share MAD Fitness with your friends and family.

Our gift card system is silly and it takes a few extra clicks if you want to purchase it online yourself. If you want to avoid filling out all our forms and would rather pick up a call— fill out the contact form below and Eve will give you a call to finalize your purchase for you.

Here’s how to go about buying a card for a loved one on our website:
⁃Go to our scheduling website and click the Store icon
⁃Scroll down to products and choose the gift card you’d like to purchase
⁃You’ll be prompted to create an account- the system is going to make you fill out our forms (sorry there is no way for us to work around this, we’ve tried)
⁃Once you purchase the card you’ll get an email prompting you to email us information about the recipient- name, email and phone number
⁃We then email you the gift card to send to the recipient at your convenience